Refund and Cancellation Policy

Last updated: October 1, 2026

1. 7-day refund

If you are not satisfied, you can ask for a full refund within 7 days of your first purchase of a service, as provided by article 49 of the Brazilian Consumer Defense Code. Just open a ticket in the client area asking for the refund. No justification is needed.

2. Cancelling a subscription

• You can cancel any service at any time from the client area or by opening a ticket.
• After the 7-day period, cancellation stops the next renewal. The service stays active until the end of the period already paid, and that period is not refunded.
• There is no cancellation fee and no minimum contract.

3. Renewals

Subscriptions renew automatically at the end of each billing period. If you were charged for a renewal you did not want, open a ticket within 7 days of the charge and, as long as the service was not used in the new period, we refund it.

4. Service failures

If a service cannot be delivered, or stays unavailable for a long time because of a failure on our side, we refund the affected amount or credit it to your account, as you prefer.

5. When there is no refund

Services suspended or terminated for violating our Terms of Service (for example, abuse, attacks or illegal content) are not refunded beyond what the law requires.

6. How refunds are paid

Refunds are made to the same payment method used in the purchase. Card refunds may take up to two billing cycles to appear on your statement, depending on the card issuer.

7. Disputes

Please contact us before opening a dispute with your bank — we usually solve the problem faster. Support: client area tickets or Discord.